In full support of our stylists we kindly & Respectfully enforce our salon policies.
Running Late/Cancellation/No Show Policy
We value and respect your time and patronage. As an industry we rely on a consistent and predictable schedule to maintain our income. While our policies are non-negotiable, they are meant to support an open and respectful relationship with our clients. If you have any questions please ask your stylist or reach out to management.
Our salon requires a minimum of 48 hours notice for cancellations, rescheduling or appointment adjustments.
Appointments cancelled within less than 48 hours are subject to a fee equivalent to 50% of the scheduled service cost.
Appointments cancelled within less than 24 hours, same day, or “no call no shows” are subject to be charged 100% of the scheduled service.
We do send out a confirmation texts and emails 48 hours before your scheduled service and an email reminder the day you booked the appointment. While we make every attempt to confirm each appointment 24-48 hours in advance, it is ultimately the guest’s responsibility to contact us with any changes to the reservation. If a guest does not give proper notice, a minimum cancellation fee of $50 will be charged.
A guest running more than 15 minutes late can result in a rescheduled or cancelled appointment if the stylist is unable to accommodate
If a guest does not show up to an appointment without any notification, they will be charged 100% of the booked service total and be placed on the restricted guest list. After two no-shows, you’ll be limited to making same-day appointments only, paid in advance. Note: If, when you arrive at the salon, you opt not to receive one of the services you were booked for, it is considered a late cancellation and you may be charged 50% of that service (this does not apply if your stylist suggests an alteration to your service).
Color services may be held with a pre-authorized major credit card. A minimum deposit of $150 may be required for any major color service(s) that require a 3 hours block of time or larger.
Refund, Adjustment and Payment Policy
We pride ourselves in our customer service and the exceptional quality of our work. We will do our very best to ensure all guests are satisfied with all services provided. Due to unforeseen variables, we understand that sometimes things do not go as expected and/or desired results can be miscommunicated. No matter what, our guest's satisfaction is our number one priority. We ask that any guest that needs an adjustment to their hair reach out to the salon within 48 hours of their original service. Please, be aware that shampooing hair within 48 hours will affect what adjustments can be made. Depending on the nature and cause of the adjustment needed the Salon Director will determine the proper course of action. While adjustments can be made, NO REFUNDS will be issued. By agreeing to the service, the guest agrees to pay the full amount of the service total upon completion of the services that same day, and agrees to our refund policy.
Any adjustment or redos need to be scheduled within a week of the original service, anything beyond a week is subject to pay the full cost of the second service. If you wish to see another stylist for an adjustement, that appointment will be subject to their full pricing. If your hair is altered in any way by you or another salon no complimentary adjustments will be made.
Deposits, ConsultaTions, & waivers
Appointments over 3 hours may require a non-refundable deposit to be paid at the time of booking.
Color services may be held with a pre-authorized credit card. A minimum deposit of $85 may required for any major color service(s) that require a 3 hours block of time or larger.
All services will be held with a pre- authorized credit card, and all forms must be completed in order to secure the service. Forms may include a new client intake, a color waiver, extension waiver and/or a salon policy acknowledgement.
All extension services will be held after the initial consultation, and when the hair is paid for in full.
Some color services, especially with a new client or with a large transformation may require a pre-service consultation to ensure the proper time and services are booked. This can be done in person or virtually. During the consultation your stylist will go over your hair needs, pricing, timing, expectations, etc.. Depending on the service a waiver may required.
corrective color appointments
Appointments over 3 hours may require a non-refundable deposit to be paid at the time of booking.
Color services may be held with a pre-authorized credit card. A minimum deposit of $85 may required for any major color service(s) that require a 3 hours block of time or larger.
All services will be held with a pre- authorized credit card, and all forms must be completed in order to secure the service. Forms may include a new client intake, a color waiver, extension waiver and/or a salon policy acknowledgement.
Some color services, especially with a new client or with a large transformation may require a pre-service consultation to ensue the proper time and services are booked. This can be done in person or virtually. During the consultation your stylist will go over your hair needs, pricing, timing, expectations, etc.
Depending on the service a waiver may required.
extentions
Hair purchased is yours to keep. Cheeky Strut is not responsible for extensions damaged or discolored after install.
Appointments over 3 hours may require a non-refundable deposit to be paid at the time of booking.
Extension services may be held with a pre-authorized credit card. A minimum deposit of $85 may required for any major service(s) that require a 3 hours block of time or larger.
All services will be held with a pre- authorized credit card, and all forms must be completed in order to secure the service. Forms may include a new client intake, a color waiver, extension waiver and/or a salon policy acknowledgement.
All extension services will be held after the initial consultation, and when the hair is paid for in full.
Some services, especially with a new client or with a large transformation may require a pre-service consultation to ensure the proper time and services are booked. This can be done in person or virtually. During the consultation your stylist will go over your hair needs, pricing, timing, expectations, etc..
REturns & Exchanges
All retail products are available to exchange for alternate retail products only, accepted within 30 days of purchase. No returns on brushes & accessories.
PHOTOS & Social
We love to get social and share the talents of our staff as they transform your hair. Any photos we take of you are the property of Cheeky Strut and may be used for marketing and branding purposes. Please let us know if you do not want your photo or likeness used by the salon.
We also LOVE it when you tag us after your visit! Tag your hair pictures and reels on Instagram, Facebook and Tiktok @cheekystrut
PARKING
We have two parking spots on the south side of our building, along with five additional spots located inthe Custer lot across the street. All designated parking spaces are clearly marked with the Cheeky Strut and Siren & Proper logos. You can find these areas highlighted in the map above.
Please note that the loading zone near our front entrance is limited to 15-minute parking. We kindly ask that you do not park in the reserved spots of neighboring businesses, as unauthorized vehicles may be towed.
For all other parking, Grand Rapids city metered parking is available nearby. Meters are free after 7 PM on weekdays and all day on Saturdays. If you're visiting on a weekday before 7 PM, be sure to have cash, a credit card, or your smartphone ready to pay at the meter kiosk or through the Motu parking app.
We recommend downloading the Motu app in advance via the Apple App Store or Google Play. When using the app, you'll need your license plate number and payment information. Upon arrival, Motu will ask for your zone number(varies by street), followed by your space number, which can be found on the sign next to where you’ve parked.
FAQs
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At Cheeky Strut, we customize each and every look our clients receive – as no two heads are the same. Because of this, we offer a la carte services to better achieve your hair goals.
We are all about giving you the most fabulous hair experience. If any changes to your scheduled service are necessary, especially if they may result in a price adjustment, we will always discuss them with you during your service. Occasionally, follow up appointments may be required to fine tune your overall look.
Rest assured, every service you choose includes a thorough consultation and a stunning finishing touch. If you happen to have luxurious, long locks or exceptionally thick or curly hair, make sure to book “Additional Time” or “Blow Dry with Curly Cut” to give your stylist ample time to perfect your finished look.
Not quite sure what to book? No worries, just give us a call. Our exceptional front desk team will help you arrange a complimentary in-salon or virtual consultation.
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Our pricing levels reflect the expertise of our talented stylists. When you pick your stylist from our booking page, you’ll find their specific starting pricing for the service you desire.
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Your generous contributions are always deeply appreciated. Our preferred gratuity methods include cash, check, or you may add your customized amount directly to your credit card total. We thank you in advance for your kind consideration and support.
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Please note, cars are subject to be towed from the loading zone in front of our entrance as well as from our neighboring businesses marked private parking spots. Click here for parking instructions.
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Yes, our booking system sends out notifications including appointment confirmations and reminders.You are able to customize your notification preferences regarding the contact methods on file but we recommend that you opt in on at least one method for optimal communication.
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We’ve got you covered! You’ll find detailed descriptions of our color services here. If you’re still unsure, please reach out to us via phone or email. We’ll help you discover the perfect fit for you or schedule a free consultation, either virtually or in person
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For first-time extension clients, yes, you will need to book a consultation prior to your installation appointment. This ensures that we select the best method and colors that will help you achieve your ideal look. Consultations are also for returning clients who are switching to different extension types.
Contact us.
info@cheekystrut.com
Hours
Monday 12-9
Tuesday-Friday 9-9
Saturday 9-4
Phone
(616) 272-3123