In full support of our stylists we kindly & Respectfully enforce our salon policies.
Running Late/Cancellation/No Show Policy
We value and respect your time and patronage. As an industry, we rely on a consistent and predictable schedule to maintain our income. While our policies are non-negotiable, they are meant to support an open and respectful relationship with our clients. If you have any questions, please ask your stylist or reach out to management.
To ensure the best experience for all our guests and our team, we kindly request a minimum of 24–48 hours' notice for any cancellations, rescheduling, or appointment changes.
For appointments under 4 hours, changes or cancellations made with less than 24 hours’ notice will incur a 50% fee of the scheduled service.
For appointments 4 hours or longer, changes or cancellations made with less than 48 hours’ notice will incur a 50% fee of the scheduled service.
Cancellations made within 2 hours of your scheduled appointment are considered no-call/no-shows and will be charged 100% of the service cost.
We send a confirmation via text and email 48 hours prior to your scheduled service, as well as an email reminder at the time of booking. While we do our best to provide reminders, it is ultimately the guest’s responsibility to manage their reservation and notify us of any changes.
Guests arriving more than 15 minutes late may need to have their appointment rescheduled or canceled if the stylist is unable to accommodate the delay. In such cases, a late cancellation fee may apply.
If a guest fails to show up without notifying us, they will be charged 100% of the scheduled service and placed on our restricted guest list. After two no-shows, guests will be required to book same-day appointments only, which must be paid in advance. Guests with repeated late cancellations may also be asked to provide a non-refundable deposit for future bookings.
Please note: If you arrive and choose to skip part of your scheduled service (unless advised by your stylist), that portion will be considered a late cancellation, and 50% of that service may be charged.
All appointments must be secured with a pre-authorized major credit card. A 50% deposit may be required for major color services that are scheduled for 4 hours or more.
Refund, Adjustments, and Payment Policy
We pride ourselves on our customer service and the exceptional quality of our work. We will do our very best to ensure all guests are satisfied with all services provided. Due to unforeseen variables, we understand that sometimes things do not go as expected, and/or desired results can be miscommunicated. No matter what, our guests' satisfaction is our number one priority. We ask that any guest who needs an adjustment to their hair reach out to the salon within 72 hours of their original service. Please be aware that shampooing hair within the 72 hours will affect what adjustments can be made. Depending on the nature and cause of the adjustment needed, the Salon Director will determine the proper course of action. While adjustments can be made, NO REFUNDS will be issued. By agreeing to the service, the guest agrees to pay the full amount of the service total upon completion of the services that same day, and agrees to our refund policy.
Redos need to be scheduled as soon as possible. If you wish to see another stylist for an adjustment, that appointment will be subject to their full pricing. If your hair is altered in any way by you or another salon, no complimentary adjustments will be made.
Deposits, Consultations, & waivers
Appointments scheduled over 4 hours may require a non-refundable deposit at the time of booking.
All services must be secured with a pre-authorized credit card on file.
To confirm your appointment, all required forms must be completed. These may include a new client intake form, liability waiver, extension waiver, and/or salon policy acknowledgment.
Extension services will only be scheduled after an initial consultation and once the hair has been paid for in full.
Certain color services—especially for new clients or major transformations—may require a pre-service consultation. During this time, your stylist will discuss your hair goals, pricing, timing, and expectations to ensure the proper services and duration are booked.
extentions
Hair purchased through Cheeky Strut is yours to keep. Cheeky Strut is not responsible for extensions damaged or discolored after installation.
All extension services will be held after the initial consultation, and when the hair is paid for in full.
Custom coloring of extensions is included with the purchase of extensions through Cheeky Strut, ensuring they are perfectly tailored to achieve the client's desired final look.
Extension services require the completion of additional forms—such as a home care plan and other necessary documentation—prior to installation.
REturns & Exchanges
All retail products are available for exchange for alternate retail products only, accepted within 30 days of purchase. No returns on brushes & accessories.
PHOTOS & Social
We love to get social and share the talents of our staff as they transform your hair. Any photos we take of you are the property of Cheeky Strut and may be used for marketing and branding purposes. Please let us know if you do not want your photo or likeness used by the salon.
We also LOVE it when you tag us after your visit! Tag your hair pictures and reels on Instagram, Facebook, and TikTok @cheekystrut
PARKING
We have two parking spots on the south side of our building, along with five additional spots located inthe Custer lot across the street. All designated parking spaces are clearly marked with the Cheeky Strut and Siren & Proper logos. You can find these areas highlighted in the map.
Please note that the loading zone near our front entrance is limited to 15-minute parking. We kindly ask that you do not park in the reserved spots of neighboring businesses, as unauthorized vehicles may be towed.
For all other parking, Grand Rapids city metered parking is available nearby. Meters are free after 7 PM on weekdays and all day on Saturdays. If you're visiting on a weekday before 7 PM, be sure to have cash, a credit card, or your smartphone ready to pay at the meter kiosk or through the Motu parking app.
We recommend downloading the Motu app in advance via the Apple App Store or Google Play. When using the app, you'll need your license plate number and payment information. Upon arrival, Motu will ask for your zone number(varies by street), followed by your space number, which can be found on the sign next to where you’ve parked.
FAQs
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At Cheeky Strut, we customize each and every look our clients receive – as no two heads are the same. Because of this, we offer a la carte services to better achieve your hair goals.
We are all about giving you the most fabulous hair experience. If any changes to your scheduled service are necessary, especially if they may result in a price adjustment, we will always discuss them with you during your service. Occasionally, follow up appointments may be required to fine tune your overall look.
Rest assured, every service you choose includes a thorough consultation and a stunning finishing touch. If you happen to have luxurious, long locks or exceptionally thick or curly hair, make sure to book “Additional Time” or “Blow Dry with Curly Cut” to give your stylist ample time to perfect your finished look.
Not quite sure what to book? No worries, just give us a call. Our exceptional front desk team will help you arrange a complimentary in-salon or virtual consultation.
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Our pricing levels reflect the expertise of our talented stylists. When you pick your stylist from our booking page, you’ll find their specific starting pricing for the service you desire.
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Your generous contributions are always deeply appreciated. Our preferred gratuity methods include cash, check, or you may add your customized amount directly to your credit card total. We thank you in advance for your kind consideration and support.
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Please note, cars are subject to be towed from the loading zone in front of our entrance as well as from our neighboring businesses marked private parking spots. Click here for parking instructions.
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Yes, our booking system sends out notifications including appointment confirmations and reminders.You are able to customize your notification preferences regarding the contact methods on file but we recommend that you opt in on at least one method for optimal communication.
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We’ve got you covered! You’ll find detailed descriptions of our color services here. If you’re still unsure, please reach out to us via phone or email. We’ll help you discover the perfect fit for you or schedule a free consultation, either virtually or in person
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For first-time extension clients, yes, you will need to book a consultation prior to your installation appointment. This ensures that we select the best method and colors that will help you achieve your ideal look. Consultations are also for returning clients who are switching to different extension types.
Contact us.
info@cheekystrut.com
Hours
Monday 12-9
Tuesday-Friday 9-9
Saturday 9-4
Phone
(616) 272-3123